The quality profession has been very successful over the last 15 years.  .  American Society of Quality (ASQ) surged in membership, national prominence, and public policy influence.  Quality and six sigma became synonymous with competitiveness and flawless execution.  More than 1,000,000 companies are registered to ISO 9001.

All of this success came at a significant cost and now begs the question: “What’s the role of a quality professional, when everyone is responsible for the quality of his or her efforts.  Today, there is much soul searching what it means to be a quality professional and even where quality management is going. Continue reading →