Responsibilities in all companies are always at risk of unexpected personnel changes. Illnesses/injuries, resignations, etc., and some planned ones such as promotions.

I used to work in a multi-national company that kept a very healthy succession plan. Every key position was identified, replacements were identified, training, job rotation, procedures, alignment with career plans were complete. The first time I heard about that plan I was impressed on how focused they were on preventing interruptions in the chain of command. Continue reading →