Albert Einstein once said that … “Insanity is doing the same thing over and over again and expecting different results.” If you find yourself doing a root cause analysis on the same problem again and again, it may be a time to revisit the root cause analysis from a framework point of view rather than a tool.  In this article, I will go over an example of root cause analysis as a risk management framework rather than one of the tools or a process that you use for troubleshooting a problem.   Continue reading →