Quality should never be seen as an accident. It should be envisioned as an intelligent and proactive effort. Poor quality, unsafe working conditions and or ignoring or non-compliance with regulations will lead to business disruption, financial loss, lawsuits and damage to the brand image of an organization. Continue reading
Automating the supply chain is crucial to the future of the industry, but humans will never be replaced. People have always been and will continue to be the drivers of these processes. Instead of eliminating the human employees, supply chain technology is moving humans from the repetitive data entry and numbers crunching tasks to more intelligent supply chain decision making, enabled by smart data and technology support. Continue reading
In this new age of customer service, there are those who argue that canned “scripts” are the direct opposite of great service. Customer service should be a conversation instead of a cold, formal and lifeless play on words.
So, one ask, how is Customer Service and Supply Chain intertwined. With customer service the aspiration is to stand out from the crowd – surpass the competition and become indispensable. Continue reading
The dispute concerning chemical regulation rages on – Congress had its first hearing on the Safe Cosmetics Act. The outcome of these hearings is that the FDA has decided against the regulation of bisphenol-A in food packaging. So this leaves us with this question; what if anything will be done to update the thirty-six year old Toxic Substance Control Act. Continue reading
If your employees are a company’s most valuable asset to ensure that the business runs smoothly, efficiently and constantly improves then why do we continuously fail to put people to good use?
Good Question?! Continue reading