Philip “Phil” Crosby, Dr. W. Edwards Deming, and Joseph Juran, all made paramount and lasting contributions to the field of quality management. Each was truly phenomenal in his own right. Thanks to the knowledge shared by consultants W. Edward Deming and Joseph M. Juran, war-torn Japan improved their products and their processes. The Japanese became so proficient at quality management, their success was a catalyst for Western companies to adopt their philosophy and practices. Continue reading →