When they started charting ISO 9001 and ISO 14001 non conformances, european accreditation bodies and registrars became visually aware of what their auditors were telling them for a few years; that is, the majority of all non conformances recorded were against documentation control requirements – about 50 %. Continue reading
When the first year’s frost freezes cabbage, that’s Halloween time. I don’t know how people adjust their Halloween clock if they don’t live where cabbage don’t freeze.
You have certainly heard of Zen: Zen and the art of meditation, Zen and the art of making tea, Zen and the art of maintaing a motorbike, and so on. N ow, news have spread that Zen can even be applied to the arts of management. Continue reading
It has nothing to do with two-dimensional or more dimensional music. It has to do with stale thinking, instead. Continue reading
In the late 2000’s I was working as auditor for two German registrars.
Both had somehow contracted to supply ISO 9001 initial registration and surveillance services to a number of car shops providing services for:
I recently wrote some lines for a friend of mine on the similarities of an editor’s job and a certification body manager job, and on the risks they both incur.
Being myself an automotive auditor, I’m very familiar with AIAG’s FMEA approach (Failure Mode & Effect Analysis) but all the duels between customer and supplier, and auditor and auditee to rate severity, occurrence and detection left – and leave – me quite suspicious on the effectiveness of the FMEA approach. Continue reading