“A Business System to minimise unintended and maximise intended outcomes”

Ever wondered why, after poor business performance, the subsequent investigation usually reveals that some people knew about the risks before they materialised.

Just think about well known disasters such as Deepwater Horizon, Stafford Hospital, Pike River, the Financial crisis.  In all these cases subsequent investigations highlighted methods of work and people’s behaviour that contributed, either partially or significantly, to the event taking place.  Whilst this is partially caused by compliance failures, they are more frequently systemic or behavioural ones. Continue reading →