The short answer: the standard has been widely misinterpreted and misapplied. A lack of understanding how to approach quality management vis-à-vis ISO 9001 has stymied proper use of the standard. As a result, many ISO 9001-certified organizations (I dare say most) have adopted a poor approach to quality management in the name of ISO 9001 certification. No wonder they don’t like it.

What tool produces good results when it is used contrary to its manufacturer’s instructions? Misusing a tool often produces undesirable results. Before discarding a tool as being useless, it might be worth the effort to ensure that it is being used properly. After all, misusing a tool can also be costly in many ways. Continue reading →