#13 – PREVENTING POOR COMMUNICATIONS AMONG YOUR HEALTH PROVIDERS WILL MAKE YOU HEALTHIER – THOMAS LILLEY

Thomas LilleyEvery time you receive healthcare you place your life in the hands of a team of health professionals who want to make you better.  The doctors, pharmacists, nurses and other professionals should work together to achieve health or alleviate suffering without committing harmful mistakes.  This is the Hippocratic Oath: “First, do no harm.”

But, to work together and make you healthy, your health care team needs to communicate well. Continue reading

#13 – THE MOMENT OF ‘OH’ – JOHN BLAKINGER & GREG RANSTROM

JohnBlackingerPublic administrators and community leaders get a lot of things right.  Because of their efforts, their communities enjoy services and benefits that the community rarely needs to consider.   However, a few crucial decisions can become lightning rods for communities we know.  Greg Ranstrom and myself wrote Moment of Oh to help public officials and community leaders to address high-voltage community.

#12 – DECIDING THE APPROPRIATE LEVEL OF PROJECT RISK MANAGEMENT – H. WYNNLEE CRISP

wynnlee-crisp pixDifferent levels of management are appropriate for different projects.  The hard part is knowing how much is enough.  Many project managers believe that the amount of management effort, and type and scale of management techniques, is a function of project size, duration, cost, or complexity.  While this is partly true, the real issue is, “How important is it to achieve the project objectives?”

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#11 – QUALITY FUTURES: MANAGEMENT SYSTEMS INTEGRATION – DENNIS ARTER

Saturday BreakfastManagement systems are evolving as part of a larger trend toward risk management and sustainability. We are entering the fourth era of organization management. First came the control era, where the focus was on defining and controlling characteristics, conditions, and contaminants. This period roughly ran from 1925 to 1975. Then came the assurance era, where the focus was on defining and following processes. This period lasted about half as long as the first: 1975-2000. Recently, we entered the management era, where separate systems were established and often certified. Continue reading