As businesses globalize and operate in an ever more interconnected (think social) world, consumers and stakeholders increasingly wield great power from a keyboard! Combine this with the pace of technical innovation and disruption (cyber, fintech etc) it is no surprise that traditional ways of viewing risk have started to change. Continue reading
Fanfare Over New International Health and Safety Standard
On March 12, 2018, ISO published the World’s first International Standard dealing with health and safety at work. This document “offers a single, clear framework for all organizations wishing to improve OH&S performance.”[i] ISO 45001:2018 is also the first health and safety standard to deal with risks and opportunities instead of focusing only on hazard risk. Continue reading
In this new age of customer service, there are those who argue that canned “scripts” are the direct opposite of great service. Customer service should be a conversation instead of a cold, formal and lifeless play on words.
So, one ask, how is Customer Service and Supply Chain intertwined. With customer service the aspiration is to stand out from the crowd – surpass the competition and become indispensable. Continue reading
This is the time of year when millions of kids are told if they’re getting into their college or university of choice. It’s a time of huge stress for kids and their parents.
The kids think that their life’s arc is going to be facilitated by a name university. The parents are anxious to see if their 18 years of mentoring and parenting have pointed their kid in the right direction for life and work. And, oh by the way: who’s going to pay for the educational launch pad (i.e. college)? Continue reading
This risk story includes risk at the enterprise level, the program/project level, and the product level. From the enterprise level risk, it was a little naïve on my company’s part to think they could go from zero not having manufactured any sonobuoys previously) to full up production the first time around without investing the time and finances to go up the learning curve prior to making the bid. From the program/product level risk viewpoint, the baseline plan did not include sufficient component and subassembly trial builds and testing before finalizing the concept, preliminary design and final design. Continue reading