Do your customers feel valued all the time, or do they only hear from you when you want a sale?
How are they interacting with your salespeople, and do the frequency, channels and messages make them feel good about your company?
When customers have a complaint, do they feel heard — or ignored?
Organizational resiliency is just as a priority in the U.S. public sector as in other industries. While key U.S. Federal policies, revised in 2016, established mandatory actions to guide cabinet-levelagencies toward resiliency, the threat of emerging risk still requires vigilant leadership. Continue reading
This article focuses on one of the most fundamental principles of project management that is critical for any Project Manager, leader, or organization to understand. That topic is “Scope”. As I proposed this topic, one of my LinkedIn cyber colleagues (Bill Duncan) added that he teaches scope in two parts – the Product Scope (which is what you will be delivering at the end of the project) and the Work Scope (which is how you will organize the work and deliver the effort within the confines of the project). Continue reading
Corporations that create in this world facilitate so many integral pieces to contemporary life by way of manufacturing. Manufacturing is quite literally a backbone to so many other industries, generating components for medical devices, automobiles, electronics, and machinery that keeps everything progressing forward. All of these components frequently need to be replaced, or more often upgraded thanks to new innovations that create new capabilities and in turn create new needs. Continue reading
Being able to respond (i.e. continue critical business processes) during a major disaster and recover normal operations efficiently afterwards is a critical success factor for all organizations. An effective business continuity plan (BCP) and disaster recovery (DR) program is vital and must receive proper management attention and support. Continue reading