Here at America Works, we’re all about workforce innovation. We know that the existing workforce development system isn’t working as efficiently as it could, so companies need to try every strategy in the book to retain their workers (rather than expect to replace departing workers with new ones).
The NASCAR pit stop – it’s exciting, intense, and can mean the difference between winning and losing a race. Accomplishing the three simultaneous necessities of moving quickly, completing each job with perfection, and having a flawlessly coordinated team seem impossible, yet it happens right in front of your eyes. The feedback is immediate: either the car gets off in less than ten seconds, and the driver can compete for a spot on the podium, or it doesn’t, and your race is over.
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get it, we all love the “easy” button. Whether it’s ordering groceries for delivery today, household items for delivery tomorrow, or a ride to the airport via a tap on your phone, we’ve gotten used to convenience and simplicity when it comes to solving problems. Continue reading
Do your customers feel valued all the time, or do they only hear from you when you want a sale?
How are they interacting with your salespeople, and do the frequency, channels and messages make them feel good about your company?
When customers have a complaint, do they feel heard — or ignored?