#49 -PROCESS APPROACH IN C MAJOR – T. DAN NELSON

T. Dan NelsonIn the movie ‘Sincerely Yours,’ Liberace is playing a live show when he solicits the audience for a request.  Arguably the greatest pianist on Earth, supremely capable of dazzling the crowd with a jaw-dropping rendition of even the most intricate, demanding piano arrangement, he asks the audience for a request with the confidence of a magician saying, “Pick a card, any card.” Continue reading

#48 – NEGATIVE FEEDBACK AND SHUTTING DOWN AT WORK – ELIZABETH LIONS

Elizabeth Lions PixI came across an article that caught my attention. Finally, we have some data on why people do what they do in the office.

We’ve all been the leader who struggles with getting the messaging across to employees about what needs to be done when, but often forget that how information is packaged is the difference between them doing their jobs – or not.  Continue reading

#47 – QUALITY AUDITING – ONE TOUGH JOB – UMBERTO TUNESI

Umberto Tunesi pixWhen we look for quality auditors, we don’t look for heroes or supermen, we look instead for very ordinary people – men or women – who know what their job is like and are dedicated to it.

If anything, auditing is becoming the job of the century, for many a reasons: organizations need to control themselves, their suppliers and – why not? – their customers. Organizations also need to accurately know their operational context.  In a word, organizational intelligence is a must for effective management. Continue reading

#46 – FICTIONAL RISKS – UMBERTO TUNESI

Umberto Tunesi pixOddly enough, though it is often said that imagination – or fiction – can never match reality.

Arts – generally speaking, such as literature, poetry, music, painting, sculpture, and so on – often anticipate real risks or thoroughly analyze them.

Why is it so?

Artists, be they writers or musicians or painters, etc., are not trained risk assessors, let alone risk managers.  However, if not all but certainly some of them have a – let me say -‘sense of risk’ that’s uncommon, and often superior even to risk’s experts. Continue reading