#208 – QUALITY & RELIABILITY: SIMILARITIES AND DIFFERENCES – FRED SCHENKELBERG

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ABC-Fred-150x150I like to say Reliability is all about quality over time. Quality professionals tend to say reliability is an element of quality. David A. Garvin of the Harvard Business School suggests there are eight dimensions to quality, including reliability.

Either way one relates quality and reliability we need to remember that quality or reliability are not a department, team, the engineering down the hall. Quality and reliability are part of the culture of the organization. It is how we make decisions the impact how the product or service performs for customers. Continue reading →

#207: RISKS OF HIGH ACHIEVEMENT – DR. TRUDY

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Dr.-Trudy1-150x150“Suicide is the act of intentionally causing one’s own death.[6] Risk factors include mental disorders such as depression, bipolar disorder, schizophrenia, personality disorders, and substance abuse” according to Wikipedia.

Traditionally, suicide is associated with misery, pain and suffering mostly resulting from financial troubles, traumatic loss and poverty.  Logically, ending one’s life puts an end on the sources of suffering and brings relief.  Continue reading →

#207 – CONSEQUENCES OF INTERNATIONAL CONFLICT: NORTH KOREA VS. UNITED STATES – GEARY SIKICH

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Untitled1-150x150On the Path to Probability and Uncertainty?

Is the current situation with the Democratic People’s Republic of Korea on your radar screen as a business continuity planning consideration?  Is this situation a realistic risk that your planning should begin to address with a thorough analysis of the potential consequences of an escalation?  What about the situation in Syria?  Ukraine?  Iran?  India/Pakistan?  Or are these risks too far away and remote to begin to understand? Continue reading →

#207 – MADE IN CHINA PART 2 – DIRK DUSHARME

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Picture1In part one we saw that China has made great strides in terms of product quality, notably in the tech sector. But it still has a long way to go in other products. Driven by the growing middle class, who like all middle class buyers want value for their money, and by the Chinese government’s desire to improve the tarnished “made in China” brand, there is a strong interest in improving product quality. Continue reading →

#207 – CHAINS OF COMMAND: UNFASHIONABLE BUT NECESSARY – MALCOLM PEART

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Picture1Chains are often associated with oppression and stultification; chained to one’s desk or being on a ‘chain gang’ are immediate analogies.  But chains also drive machines, and provide security through their links.

There are also chains of command which, in the security forces such as the military and police, allow command to be exercised through a clearly defined rank structure with defined responsibility, accountability and liability at all levels.  Continue reading →