CERM ® RISK INSIGHTS | Future of Quality: Risk™

#120 – RISK BASED THINKING: PATIENT SAFETY THROUGH ACCREDITATION – TED SCHMIDT

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Posted on December 22, 2015 by greg

This past week, Centers for Medicare and Medicaid Services (CMS) identified 758 hospitals that have high rates of patient safety issues. As a result, their 2016 Medicare reimbursements are being reduced by 1%. This is the second year for this federal mandate and there are over 400 (over 50%) repeat hospitals. The CMS program is entitled “Hospital-Acquired Condition Reduction Program”. The name alone is very telling. Continue reading →

#120 – IS VUCA DISRUPTING ISO? – GREG HUTCHINS

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Posted on December 19, 2015 by greg

Yes. Standards making organizations are being disrupted by Volatility, Uncertainty, Complexity, Ambiguity (VUCA).

In much the same way, ISO is innovating with RBT and risk requirements.

It seems ISO is innovating and developing a new business model based on RBT due to its changing marketplace and its uncertainty, specifically: Continue reading →

#120 – ALPHA AND BETA TESTING – FRED SCHENKELBERG

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Posted on December 19, 2015 by greg

During the development process you and team may work to understand what customers may want or expect for the new product. You may even conduct focus groups or review past product field failures and call center records. Alpha and beta testing are crucial components to the development process.

Your customers are your best testers for your next product. They will explore the features, expose the product to use conditions in unconscious ways, and let you what they consider failures without needing the specification document. Continue reading →

#120 – DESIGN FOR MANUFACTURABILITY, REVISITED – TIM RODGERS

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Posted on December 19, 2015 by greg

I was going through some old papers the other day and discovered an article I wrote in September 1990 about design for manufacturability (DFM). I had just completed my first assignment at Hewlett-Packard’s now-defunct Printed Circuit Division, co-authoring a DFM manual for circuit designers to guide their decision-making when evaluating options. Continue reading →

#119 – WHY DOESN’T PRODUCT TESTING CATCH EVERYTHING? – FRED SCHENKELBERG

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Posted on December 13, 2015 by greg

In an ideal world the design of a product or system will make use of perfect knowledge of all the risks and failure mechanisms. The designed product then is built perfectly without any errors or unexpected variation and will simply function as expected for the customer. Wouldn’t that be nice!

Along with perfect manufacturing and perfect materials, the assumption that we have perfect knowledge is the kicker though.

Continue reading →