#119 – ARE WE SOWING THE SEEDS OF OUR OWN DESTRUCTION? – HOWARD M. WIENER

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Howard Wiener PixI’m becoming increasingly concerned that we’re on our way to creating an environment that will breed domestic terrorists and enable foreign ones.

First and most importantly, we’re creating an environment in which people are marginalized. This is exactly the mechanism that has spawned numerous splinter groups and terrorist organizations in the Middle East and Northern Africa. These groups have certainly exaggerated and publicized their marginalization to bolster their own agendas, but there’s a germ (or more) of truth in many cases. Continue reading

#119 – TEN WAYS OF COPING WITH A BAD BOSS – CHRIS ANDERSON

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AAA Chris AndersonFirst, understand that your boss may not know they are a bad boss. A hands-off manager may not realize that failure to provide any direction or feedback is a symptom of a bad boss. What are the main management mistakes that they’re making and how do you go about coping with a bad boss? Continue reading

#119 – IMPLEMENTING VALUE ADDED AUDITING IN HEALTHCARE – TED SCHMIDT

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0014 “We need help with our audit program”. “Our internal auditing is expensive and leadership wants it to show value”. And finally, “Our auditors will audit where they know they’ll find the known problems”.

These are quotes that we hear routinely with DNVGL hospitals. These statements are coming from the individuals who are in charge of the audit program, the internal auditors, and of course, leadership. Continue reading

#119 – WHAT IS ISO CONTEXT? – GREG HUTCHINS

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Greg Hutchins pixContext is a critical concept introduced and used extensively in ISO 9001:2015. ISO 31000 defines context as the environment in which the organization operates and achieves its business objectives.

In ISO 9001:2015, context may also include the following:

  • Culture, tone at the top, Corporate Social Responsibility (CSR) and other critical competitive attributes.

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#118 – THE JERK AT WORK! – ELIZABETH LIONS

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Lions gold podiumThere is a game being played at work.

After witnessing thousands of promotions and job searches, this is the best analogy I have to describe what goes on: the office is nothing but a game.

As in any game, there are rules.

Make no mistake, the people at the top know the game and the rules, which is how they got there.

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