#115 – STRUCTURING ICT MANAGEMENT TO ALIGN IT WITH THE ENTERPRISE PART II: UNDERSTANDING AS IS – HOWARD M. WIENER

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Howard Wiener PixIn the previous post, I defined a simple hierarchy for portraying the Enterprise:

  • Strategy—What markets will we serve and how will we position ourselves in them?
  • Business Model—What products and services will we sell? What characteristics will they have? How will they be priced? How will we publicize and advertise them?
  • Operating Model—How will we produce what we will sell? What capabilities are required?
  • Operational Architecture—How will we design and enable our organization to provide the capabilities needed?

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#115 – WHAT MAKES A GOOD OPERATIONS MANAGER? – TIM RODGERS

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AAAA few months ago someone posed an interesting question on a LinkedIn group discussion: What are the three most-important characteristics of a good operations manager? A lot of the discussions I’ve been following lately seem to be preoccupied with issues like this. What makes a good manager? Continue reading

#114 – THE CONVENIENT USE OF MTBF – FRED SCHENKELBERG

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ABC FredSometimes making an assumption is a good thing. You can achieve more with less. A well-placed assumption saves you time, work, and worry. The right assumption may even be left unstated: It’s so good that no one questions it.

Have you ever assumed that the failures for a system follow an exponential distribution? Did you assume that tallying up the total hours and dividing by the number of failures was appropriate? Did you even check? Continue reading

#114 – PRIVATE SECTOR PROGRAMS FILL THE AFFORDABLE HOUSING GAP – KELLY EISENHARDT

 

Kelly EisenhardtFunding for affordable housing is needed more than ever as demand continues to rise. Private sector banks and institutional investors see this as an opportunity to revitalize neighborhoods and generate profits. KeyBank sees this as an opportunity to balance its margin with its mission. Continue reading