#114 – THREE THINGS I’VE LEARNED ABOUT QUALITY PROFESSIONALS – JOHN BECKSTRAND

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AAA 2014-bl-author-photo-jon-beckstrandOver the past 15 years, as the leader of an organization dedicated to improving the success of the quality profession, I have met hundreds of people throughout the world who have a unique mission:  build greater quality into the things we use every day. Continue reading

#114 – 5 STAR FIRE SAFETY AUDITING – Dr. BILL POMFRET

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AAA PomfretnUntitled1Fire is probably the only single factor, which could completely paralyse a thriving enterprise in a short span of time, many managements have to their cost appreciated this too late when the stark realism of the situation presents itself in the form of twisted steel- work projecting a ghostly silhouette above a mass of blackened rubble. Continue reading

#114 – RBT IN HEALTHCARE: SIPOC DIAGRAM FOR PROCESS MANAGEMENT – TED SCHMIDT

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00141This week I read in Forbes that a new study (published in October 2015 issue of Anesthesiology) finds that medication errors occur in one-half (50%) of all surgeries. This incorporates the perioperative, surgery and postoperative periods. The data continues to support the cold reality that as healthcare providers, we must change to protect our patients. Continue reading

#113 – IMPORTANCE OF PROFESSIONAL CLEANING – DR. BILL POMFRET

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3b829cdThe founder and president of Safety Projects International Inc, has a mission – to help clean up Canada and several other countries.  However, rather than doing it himself, Dr Bill Pomfret aka Dr Clean is getting the workers themselves to do it – which is simple in its logic but offers a huge challenge in execution. Continue reading