“… or to keep things clean are not to make them dirty.”
When a customer of mine told me of this principle I was hit by its simplicity, by its obviousness. Here are my thoughts on this expression.
FOCUS
One: There’s no system or process totally “clean”, and whose dirt can be totally eliminated. Any (c)lean system or process management cannot but attain a reduction of “dirt”. Continue reading
There is considerable confusion in the risk world in relation to terms such as risk appetite, risk tolerance, risk acceptance, risk threshold and risk attitude. These are defined differently by organisations and there is no guidance in ISO31000 that clarifies this, so the confusion becomes a distraction.
No matter what it is called – all organisations need to specify the parameters within which they are going to manage their risks. In order to do this there a number of fundamental questions that you need answered. Continue reading
The management by objective (MBO) mindset was very popular in the years leading up to the release of ISO 9001, a mindset W. Edwards Deming lived to rebuke personally (see Out of the Crisis, p. 75-76). While MBO is not a nonconformity per ISO 9001, it is not required by ISO 9001 and auditors should not expect MBO-type objectives in order for organizations to demonstrate measurable objectives or improvement. Continue reading
PARENTAL REALITY
“My son was talented in math, science, and computer when he was in elementary school and received excellent grades but he has changed so much lately. His grades are falling, he does not wake up early to go to school, and he sticks to his computer/laptop/smart phone day and night. Eating, sleeping and hygiene are not important to him at all… What went wrong with my son? What have I done wrong in parenting? What can I do to help my son? …” Continue reading
BSI (British Standards Institution) released last month a new standard on supplier qualification. It’s a must have, must read, and must use standard.
And, most importantly, it’s a PAS – Publicly Available Specification. Most importantly, it’s FREE. Continue reading