Improvement in competitiveness, achieved by means of certification, along a whole production chain with its very many products and services, is well proven and visible. The variety of performance in systems liable to certification is increasing, and, more often, deals with disciplines substantially differing from those traditionally used by the operators. Continue reading
Often when identifying a risk there is confusion about what should be captured in a risk register. The information actually captured in many organisations’ risk registers makes it very difficult to manage the risks.
There are a number of traps that organisations fall into:
#1 Trap for Players – the Broad Statement Risk Trap Continue reading
Radical Improvement – A significant change to a process utilizing new technology and/or innovative methodologies which results in an improvement to customer satisfaction so dramatic that demand for the product or service increases. Continue reading
Evidence of risk-based thinking can be found all over a good quality management system (QMS). From definition of the system itself, to the processing controls in place, to each action taken to improve the system and its processes. Therefore, no additional documentation should be needed to comply with upcoming ISO 9001 requirements demanding risk-based thinking. While no additional procedures or forms will be needed, though a mention of risk-based thinking somewhere in QMS documentation seems appropriate. Continue reading
The long awaited revision of ISO 9001:2008 is upon us and it comes accompanied by much angst. Over 1.3 million organizations have successfully implemented the international quality management system standard and achieved this expensive, hard-earned certification. But now that is all about to change. Painful decisions will need to be made in the coming years on whether to embrace the changes needed for recertification after 2018, or to drop the ISO 9001 certification altogether. Continue reading