#85 – IS QUALITY OR RISK GOING TO DOMINATE? – JAMES J. KLINE

 In the February 2015 issue of Quality Progress, John West and Charles Cianfrani imply that ISO 9001:2015 will result in a change in the quality format.  However, it will merely be an adjustment.  The inference is that quality will still dominate.  One might expect that approach in the American Society of Quality’s (ASQ) primary journal.  However, this raises the question posed in the title.  Is one approach going to dominate the other?  There are partisans on each side.  In an earlier article, I postulated that it is actually a symbiotic relationship.  However, a closer examination of the foundation and difficulties associated with the Quality Improvement Process and Risk Analysis should put the issue in a better perspective. Continue reading