With the recent go-live of the ACA (Obamacare) website we saw another example of a complex project introduction go badly.  There are a host of reasons for the problems, requirements changing, insufficient testing, and no one person leading the effort.  And just the scope of a project required to meet the needs of millions.  One has to wonder if a risk management plan was done for this project and followed through the design process.   On a side note, where I live the Washington State website actually met customer needs and was easy to navigate.  So scope does have an impact. Continue reading →