Author Archives: greg

#56 – NEW QUALITY MANAGEMENT PARADIGM – GREG HUTCHINS & DICK GOULD

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Dick GouldThe quality profession has been very successful over the last 15 years. The American Society for Quality (ASQ) surged in membership, national prominence and public policy influence.  Quality and Six Sigma became synonymous with competitiveness and flawless execution.

All of this success came at a significant cost and now begs the question: What’s the role of a quality professional, when everyone is responsible for the quality of his or her efforts? Today, there is much soul-searching about what it means to be a quality professional and where quality management is going. Continue reading →

#56 – RISK AS A RESOURCE – UMBERTO TUNESI

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Umberto Tunesi pixWe are all too used to make of the term risk a mean  something like hazard, danger, or peril;  in short, something negative to be avoided.

But there are people who make of risk their life’s reason for living.  And, I’m not only thinking of extreme sports people, I’m also thinking of normal people who – wanting it or not – find themselves in risky situations. Continue reading →

#56 – HOW TO MANAGE QUALITY RISKS – AFAQ AHMED

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OLYMPUS DIGITAL CAMERAThere is an expression that “no two snowflakes are alike.”  Similarly quality characteristics of parts produced from the same production process are not alike.

A simple production process, e.g., turning, can have variations in the machined diameter of a shaft because of play in the tooling or operators skill.  These variations lead to “quality risks,” i.e., if variations in the process are not controlled there is a risk of producing out-of-specification machined shafts. Continue reading →

#56 – GOING WITH THE FLOW: EXPERIENCES IN MICROMANAGEMENT – MALCOLM PEART

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Malcom Peart pixPeople say “go with the flow” when things are difficult or there is a crisis looming, but why?  Only two things go with the flow, dead fish and sh*t.

If we sail a boat, ford a stream, or fly an aircraft we need to account for a ‘flow’ of water or wind.  The shortest distance between two points is then a ‘vector’ as we consider the external forces acting on us. Continue reading →

#55 – ERM AT PAYCHEX INC. – FRANK FIORILLE

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apqcPaychex Inc. is a leading provider of payroll, human resources, and benefits outsourcing solutions for small and medium-sized businesses.  The organization offers comprehensive payroll services, including payroll processing, payroll tax administration, and employee pay services, as well as HR services, including 401(k) plan recordkeeping, health insurance administration, workers’ compensation administration, and time and attendance solutions.  Paychex was founded in 1971 and is headquartered in Rochester, New York.  The organization has more than 100 offices serving approximately 570,000 clients nationwide. Continue reading →