Southwest estimates the loss from their scheduling system meltdown to be around $825M. Those are just the direct costs of lost revenue from canceling more than 15,000 of its flights starting on Dec. 22. It doesn’t include the costs for fines, brand erosion and systems upgrades which will increase the loss to well over a billion dollars. Continue reading
Sigma, σ, is the Greek character we use to represent standard deviation. 6 σ represents the spread of data about the mean. For data with a normal distribution 6 σ includes 99.7% of the data.
The 6 σ design approach incorporates knowledge of the variation that will occur within the design such that the design has is unlikely to fail. Continue reading
Whether you’re planning to spend New Year’s Eve out on the town or at home and in bed before midnight, the end of one year and the start of the next is an occasion worthy of reflection.
I love traditions and rituals that mark the seasons and transitions between the old and the new. A new year is one of my favorite opportunities to stop and look at where I’ve been and where I’m going. Continue reading
One thing that’s become clear in the past few tumultuous—and for many, traumatic—years is that it’s easy to feel like there is no control in our lives. Control is a basic psychological need that helps people feel like they have agency, from how they live to where they work. One area where people have tried to wrestle back control is around work. Continue reading
We live in turbulent times. The twenty-first century has already seen many crises. These were each time accompanied by the ups and downs of the global economy that go with it. It started with the bursting of a dot.com bubble (2000), which caused many companies to go bankrupt at the beginning of this century and was followed a year later by an attack on the World Trade Center in New York (2001). Continue reading