Beginning with A New Hope nearly 40 years ago, characters in the epic Star Wars saga have offered many lessons that may prove valuable for even the most seasoned quality managers. There are numerous examples of positive behaviors that managers might consider emulating in their daily work and behaviors that should always be avoided. Continue reading
Artificial intelligence (AI), one of 20 core technologies I identified back in 1983 as the drivers of exponential economic value creation, is rapidly working its way into our lives from Amazon’s Alexa and Facebook’s M, to Google’s Now and Apple’s Siri. But it’s much bigger than that. From this point forward, it would be a good idea to keep a closer eye on AI’s rapid development and look for both predictable problems as well as amazing opportunities. Continue reading
In an effort to better understand the “context” of the environment in our hospitals, we conducted some basic research. Our results, though mostly unscientific, do bring us to our current state in healthcare. We considered the different influences on how we practice medicine, how we run our hospitals (including most importantly, how our hospitals get paid) and the influences of technology and innovation. Here is a brief synopsis of what we found. Continue reading
As Environmental, Social and Governance (ESG) issues continue to grow in importance for mainstream investors, KKR’s pioneering environmental initiative provides the resources and tools necessary for its participating private equity portfolio companies to determine materiality and the means to measure it. Continue reading
Given ISO 9001:2015, we see new emphasis on executive involvement, who may even be the Chief Risk Officer (CRO) someone with lots of experience, most probably in IT, operations, legal or accounting.
Now let’s look at IT side of the risk business, where the CRO will need allies who grew up in computer science or something similar (philosophy?). Since IT is integral to all processes and project, we think that this is where we think most risks will reside. The CRO’s best friend may be the CEH, the Certified Ethical Hacker. Continue reading