#393 – COVID VACCINATIONS: MARKETING 101 OR 1984 MANIPULATION – MALCOLM PEART

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There is no doubt that the appearance and subsequent outbreak of COVID wreaked havoc on the world’s population humanitarianly, medically, socially, politically, and economically.  The death toll, albeit far less than predictions, -unfortunately happened.  The declared pandemic is now considered to be endemic.  We are told that the lockdowns, travel restrictions, and social distancing helped but, above all, the vaccines ‘saved us’, as will the boosters as more information comes to light and more data is gathered, and statistics are revisited. Continue reading

#393 – IMPROVING YOUR OPERATIONS THROUGH THE USE OF COLLABORATION – ROBERT POJASEK PH.D.

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Many larger companies have three critically important operations: organizational sustainability, procurement, and supply chain management.   IN most companies, these operations are managed separate from each other, and their operations are not directly influenced by international standards. Continue reading

#393 – HIGHER EDUCATION DISRUPTION – GREG HUTCHINS PE CERM

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If colleges were businesses they would be right for hostile takeovers, complete with serious costcutting and painful reorganizations.
US News and World Report

COVID has forced universities to do online teaching. What’s the value add of spending $70K (USD) for online instruction, when you paid for sports, in-class instruction and the college experience? In 2021 and 2022, we’ll find out as university students have been taught online for a year or even longer. Continue reading

#393 – CYBER SECURITY AND ENTERPRISE RISK MANAGEMENT – JAMES KLINE PH.D.

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In September 2022 the National Institute of Standards and Technology (NIST) issued NIST IR 8286C. (1) As the C indicates, this is the third such cybersecurity risk management standard issued by NIST. NISTIR 8286A and 8286B provide guidance to stakeholders on assessing and managing cybersecurity risk in conjunction with Enterprise Risk Management (ERM) processes. This piece looks at the guidance provided under NIST IR 8286C. Continue reading

#393 – MANUFACTURERS: FORGET CX. FOCUS ON EX. – MATT FIELDMAN

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Do your customers feel valued all the time, or do they only hear from you when you want a sale?

How are they interacting with your salespeople, and do the frequency, channels and messages make them feel good about your company?

When customers have a complaint, do they feel heard — or ignored?

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